Most of the process runs on its own: you read reviews, filter by suburb or approach, and shortlist a practice. The moment something is unclear, a real reply matters more than another page of guidance. Here is how to get one, and how long it usually takes.
Listing corrections, a review you want removed, a practitioner claiming a profile, or a question about how medical aid claims were described. Send the page link and what looks wrong.
Better for practitioners who need to verify a listing quickly, or for anyone who would rather talk through how the review process works before submitting anything.
Written correspondence for practices that keep records on file, or for documents that need a signature rather than a scan.
15269 Esther Meadows
North Marystad, KZN 5791
Within one working day
We confirm the message arrived and tell you who is handling it. No automated ticket number, just a short reply.
Two to three working days
Substantive answers on listings, review disputes and claim wording. Complex cases may take a day longer, and we say so rather than going quiet.
Weekends and public holidays
Messages are read on the next working day. Urgent clinical matters are not handled here; contact your GP or an emergency service instead.
Many questions are already covered in writing. The help page walks through reviews, listings and medical aid wording, and the contact page has the full details if you would rather start there.
A short record of the milestones that shaped how reviews are collected, how listings are verified and what readers can now filter on. Dates below mark when each piece went live, not when the idea was first discussed.
March 2021
The directory opened with listings in Johannesburg and Pretoria. Each entry asked the same six questions about consultation style, waiting time and how the intake felt, so early reviews could be compared side by side.
September 2021
Readers kept asking whether a practice billed medical aid directly or expected upfront payment. We added a field for that, plus a note on which schemes were accepted, and rewrote the submission form so the answer was not buried in free text.
February 2022
Expansion to the coast brought a wider mix of approaches into the index, including systemic and play therapy practices working with children. Suburb filtering arrived at the same time, because "near me" rarely means the same thing to two people.
July 2022
A claim process was introduced so psychologists and counsellors could confirm their registration details and respond to feedback in public. Replies sit under the original review and are never edited afterwards.
May 2023
After the shift to remote sessions, listings were updated to show whether a practice offers video consultations and which languages a session can be held in. Evening and weekend availability became a filter rather than a footnote.
January 2024
The review archive was useful but incomplete on its own. We began publishing plain-language guides on first sessions, GP referrals and the difference between a clinical psychologist and a registered counsellor, so readers had context before booking.
Nothing here happens in one click. Most people start with a suburb, a language, or a medical aid question, then work through the same five stages. Knowing the order saves a lot of back-and-forth.
Filter by city, session language, approach and whether evening or weekend slots exist. Read at least three reviews before shortlisting anyone, and pay attention to how recent they are.
Confirm registration with the HPCSA, ask about medical aid claims and whether a GP referral is needed first. Waiting lists vary widely between practices, so ask for a realistic start date.
A short phone or video call before booking is normal. Use it to describe what you need, ask how the practitioner works, and decide whether the tone feels workable for you.
The first session is mostly assessment: history, current concerns, sleep, relationships. You do not have to disclose everything at once, and you can say so if a question feels too soon.
Give it a few sessions before deciding. If the approach or the person is not right, switching is a normal step, not a failure. Our process notes cover how to raise it.
Once you have a settled arrangement, add structured feedback on waiting times, consultation style and telehealth options. It is what makes the next search faster for someone else.
Not sure which approach suits your situation? Read the approach overview before you start filtering.