Most people arrive here mid-decision: a GP has mentioned a name, a medical aid has a list, or a friend recommended someone in another suburb. The steps below describe what actually happens between that first search and a standing weekly slot, including the parts that take longer than expected.
Step one
Filter by suburb, session language and whether evening or Saturday slots exist. A practice twenty minutes away with no after-hours availability rarely survives a busy month, so start with logistics before approach.
Step two
The useful entries describe consultation style, how long the wait was, whether medical aid claims went through cleanly and how the intake felt. One person's brisk and structured is another person's cold.
Step three
Ask about registration with the HPCSA, current waiting time, whether telehealth is offered and what the practice needs from your medical aid before the first appointment. Ten minutes on the phone saves a wasted session.
Step four
The first hour is usually history-taking rather than treatment. You can hold back detail you are not ready to share, and you can ask how the psychologist works before agreeing to a plan.
Step five
Early sessions are not a reliable measure of whether the work will hold. If nothing has shifted by the fourth, raise it directly. Switching is common and does not require an explanation you have not agreed to give.
Step six
Notes on waiting times, claim handling and session format help the next person far more than a general endorsement. Practitioners can claim their listing and respond, so corrections get made.
If you want the reasoning behind these steps, the approach we take to matching explains how reviews are weighted, and the full workflow covers what happens once a practitioner claims a listing.
Reviews, corrections and listing claims all land in the same inbox, and a person reads them. If a practice has moved premises, changed its after-hours slots or stopped taking a particular medical aid, tell us and the entry gets updated. The same route works if you are a practitioner wanting to reply to feedback left on your profile.
Best for review submissions, corrections and listing claims. Attach screenshots if a detail on a profile looks wrong.
Weekdays only, and not a crisis line. For anything urgent, contact your GP or a local emergency service first.
Written correspondence for practitioners sending practice documentation or registration details.
15269 Esther Meadows
North Marystad, KZN 5791
Review submissions
Checked within two working days. We verify the practice is listed before anything is published.
Corrections to a listing
Usually handled the same week, once the practice or the reviewer confirms the change.
Practitioner claims
Allow up to five working days. We ask for an HPCSA registration number before granting access.
Most answers already sit in the help section, including how referrals from a GP work and what a first session involves. If your question is about how a listing is handled rather than the directory itself, the contact page covers the rest.